Return & Refund Policy

Warranty & After-Sales Policy

At Maloona, we take great pride in offering products crafted with care and quality. Because most pieces are made-to-order or shipped directly from our artisan partners, we are unable to accept returns.

Your satisfaction remains our top priority. Instead of returns, we stand behind our craftsmanship with an extended warranty and dedicated after-sales support.
No returns 2-year warranty Free replacement or repair for defects Friendly support

2-Year Warranty Coverage

Every Maloona product is covered by a 2-year warranty from the date of delivery. Within this period, if your item develops a non-human-caused issue (e.g., manufacturing defect, structural fault, or premature material failure), we’ll offer a free repair or replacement depending on the situation.

Not covered under warranty

  • Damage caused by misuse, accidents, or improper installation
  • Normal wear and tear (e.g., scratches, aging, fading)
  • Damage from environmental conditions (e.g., humidity, sunlight, temperature)
  • Modifications or repairs not authorized by Maloona

To file a warranty claim, please email support@maloona.com with your order number, description, and clear photos/videos of the issue. Our after-sales team will assist you promptly.

Why We Don’t Accept Returns

Because each Maloona piece is carefully inspected and packed before shipping — often directly from our international partners — we cannot process return shipments efficiently or sustainably. This approach helps us maintain fair prices and reduce waste while focusing on long-term support for each customer.

Another reason is that many Maloona products are custom-made — produced after the order is placed. Each item is crafted specifically for the customer, making it unique and not eligible for return once production begins.

Rest assured, our extended 2-year warranty ensures your purchase remains protected and supported.

Need Help?

If you have any concerns about your order or would like to confirm details before purchasing, please reach out to support@maloona.com. Our friendly team is here to guide and assist you every step of the way.