Quick Overview

• Returns are accepted for most eligible items within 14 days of delivery.
• Returns are supported in selected countries (see “Return-Eligible Countries” below).
• For change-of-mind returns, you pay the return shipping cost and a 10% restocking & management fee (calculated on the product price).
• For damaged, defective, or incorrect items, Maloona normally covers the return shipping and does not charge the 10% restocking fee.
• Some items are non-returnable (e.g. custom-made, final sale, heavily used or damaged by misuse).
• All returns are requested by emailing support@maloona.com.

Return-Eligible Countries

Maloona currently offers local or regional return handling for orders delivered to the following countries:

North America

• Canada
• United States

Europe

• France
• Germany
• Italy
• Netherlands
• Poland
• Spain
• United Kingdom

Asia–Pacific

• Australia
• Japan
• New Zealand

If your delivery country is listed above, we will arrange your return through a designated local or regional return center and provide you with the correct return address and instructions.

If your country is not listed, you may still be able to return your item, but:

• The return will need to be sent to a nearby supported country’s return center or to a regional hub specified by Maloona.
• You are responsible for all shipping costs and any customs, duties, or handling fees related to sending the item to that country.

In all cases, please contact our support team before sending anything back so we can confirm the correct return address and eligibility.

Return Conditions & Fees

Eligibility & Condition of Items

• Return requests must be made within 14 days of delivery.
• Items must be in original, unused condition with no stains, odors, or signs of misuse.
• Items should be returned in the original packaging whenever possible, or in equivalent protective packaging.
• Large or oversized furniture may need to be partially or fully disassembled for safe transport.

When Maloona Pays

Maloona typically covers the return shipping cost and does not charge the 10% restocking fee when:

• You received the wrong product (wrong item, size, or color).
• The item arrived damaged in transit.
• The item is defective due to a manufacturing or structural issue.
• There was a clear shipping or fulfillment error on our side.

When You Pay (Change-of-Mind Returns)

In all other situations (for example, you changed your mind, the style or size doesn’t feel right, or you ordered the wrong item), the following applies:

• You are responsible for the return shipping cost.
• A 10% restocking & management fee is deducted from your refund, calculated on the product price after discounts (excluding shipping, duties, and taxes).
• If Maloona provides a prepaid return label, the actual return shipping cost and the 10% restocking fee will be deducted from your refund.

In formula form, for change-of-mind returns:
Refund = Product price paid − Return shipping cost (if applicable) − 10% restocking fee

Refused or Undeliverable Shipments

If an order is refused at delivery or returned as undeliverable for reasons not caused by Maloona, we may treat it as a change-of-mind return. In that case, original shipping, any carrier return fees, and the 10% restocking fee may be deducted from any refund.

Non-Returnable Items

Some products cannot be returned, except in cases where they arrive damaged or defective:

• Custom or made-to-measure items (for example, custom curtains, special finishes, bespoke sizes).
• Items clearly marked as “Final Sale,” “Clearance,” or “Non-returnable” at the time of purchase.
• Assembled items that can no longer be safely disassembled without damage.
• Products showing obvious signs of misuse, modification, neglect, or improper care.
• Gift cards, store credits, or other non-physical products.

How to Request a Return

There is currently no automated “Start a Return” button in your account. To request a return, please follow these steps:

• Step 1 – Email us
  Send an email to support@maloona.com with the subject line:
  “Return Request – Order #YOURORDERNUMBER”
• Step 2 – Include details
  In your email, please include:
  • Your full name
  • Your order number
  • The item(s) you would like to return
  • The reason for the return (e.g. damaged, defective, changed mind, not as expected, wrong size)
  • Clear photos or videos if the item or packaging is damaged or defective
• Step 3 – We review your request
  Our team will confirm whether your item is eligible, which return center applies to your country, and whether return shipping and the 10% restocking fee apply.
• Step 4 – Receive return instructions
  If approved, we’ll send you the correct return address or a return label, plus any pickup instructions for large furniture and an estimated refund amount.
• Step 5 – Send the item back
  Ship or hand over the item according to the instructions provided. We recommend using a trackable service and keeping your receipt until your refund is processed.

Please do not send items back without contacting us first. Unauthorized or unannounced returns may not be accepted or refunded.

2-Year Warranty Coverage

In addition to our return policy, every Maloona product is covered by a 2-year warranty from the date of delivery. Within this period, if your item develops a problem caused by a manufacturing defect or structural fault (non-human-caused issue), we will offer a free repair, replacement part, or replacement item, depending on the situation.

Not covered under warranty

• Damage caused by misuse, accidents, or improper installation.
• Normal wear and tear such as minor scratches, aging, or natural fading.
• Damage from environmental conditions (e.g. excessive humidity, direct sunlight, extreme temperatures).
• Modifications, repairs, or alterations not authorized by Maloona.

To file a warranty claim, please email support@maloona.com with your order number, a description of the issue, and clear photos/videos. Our after-sales team will assist you promptly.

Need Help?

If you have any questions about returns, refunds, or warranty coverage—or if you are ordering from a country not listed in the return-eligible list—please reach out to support@maloona.com. Our team is here to guide and assist you every step of the way.