Return & Refund Policy
At Maloona, we carefully partner with trusted suppliers worldwide to bring you unique, high-quality products.
Because we ship directly from our makers, we’re not able to accept returns.
We know this may feel different from other shopping experiences — please know your satisfaction still comes first.
If something isn’t right, we’ll make it right.
No returns
Free replacement for defects
3-month warranty
Friendly support
What We Offer Instead
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Free Replacements — if your item arrives damaged or defective.
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Partial Refunds — for small issues that don’t affect how the product works.
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Exclusive Discount Codes — as a goodwill gesture for future purchases.
To request help, email support@maloona.com with your order number, a brief description, and photos (if applicable).
Our team will review your case promptly.
Warranty Coverage
Every Maloona product includes a 3-month warranty from delivery covering manufacturing defects.
During this period, you may request a replacement or refund.
Not covered under warranty
- Normal wear and tear, accidents, or misuse
- Unauthorized modifications
- Products not purchased directly from Maloona
- Items with their own manufacturer warranty
Non-Returnable Items (Final Sale)
All products at Maloona are considered final sale and non-returnable, including but not limited to:
- Perishables (e.g., food, flowers)
- Personal care and hygiene products
- Underwear and swimwear
- Customized or personalized products
- Digital downloads
- Gift cards
- Clearance or final-sale items
Need Help?
Our support team is here to help you feel confident in your purchase. If you’re unsure about a product or need advice before ordering,
email support@maloona.com — we’re happy to assist.
