FAQ

Frequently Asked Questions

Can’t find what you’re looking for? Email us at support@maloona.com — we’re happy to help.

Taxes calculated at checkout Free shipping ≥ $129 Door-to-door delivery
What is the estimated delivery time for my order?

Under 2 kg: typically 8–15 days.

Over 2 kg: usually around ≈ 1 month.

Customized items: about ≈ 2 weeks for production, then ≈ 1 month for delivery.

If you prefer a faster shipping method, contact our support team — we’ll try to arrange the most efficient option available. Any additional shipping costs are the responsibility of the customer.

What is the shipping cost for my order?

Our value-based shipping is simple:

  • Order value < $129$19 shipping
  • Order value ≥ $129Free shipping

Rates are set in USD and converted to your local currency at checkout.

Do you ship internationally?

Yes — we ship to most countries worldwide, including the United States, Canada, the United Kingdom, and many destinations across Europe and Asia where reliable delivery services are available.

If you’re unsure whether we ship to your country, please contact our support team for confirmation.

Are taxes included in the product prices?

We collect taxes only where legally required (e.g., certain U.S. states and EU countries). Taxes are not included in product prices and will be calculated and shown at checkout.

All collected taxes are remitted to the relevant authorities in compliance with local regulations.

Can I cancel or change my order after it’s been placed?

Orders can be canceled or modified before they are processed. Once an order has been processed, we’re unable to make changes.

Please contact our customer support team as soon as possible if you need to make adjustments.

How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use it on our website or the carrier’s tracking page to follow your package.